Lost & Found’s team includes wayfinding strategists, exhibit designers, graphic designers, brand builders, signage designers, writers, illustrators, and project managers — all dedicated to project excellence and client satisfaction.
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Susan founded Lost & Found in 2023 following a fifteen-year leadership role as a communication design partner within an interdisciplinary architecture and communication practice. She is an expert in design, community and stakeholder engagement, and the development of processes for Reconciliation. Over the past three decades, her work has ranged in scale from postage stamps to billboards, and in ambition from a sign recognizing a single donation to shaping new processes in design for learning better ways to live together.
Always an immersive environment designer—beginning with a background in design for the stage, followed by a career in graphic and exhibit design, she leads Lost & Found in projects which include interpretive exhibition planning and design, developing brands for spaces, and shaping wayfinding signage strategy. Her work is about weaving cultural and brand visual messaging into the built environment—indoors and out.
Susan greatly enjoyed her role in re-telling the story of Canada, one inch at a time, through her two terms on the Canada Post Stamp Advisory Committee. As well, she has been on advisory panels for Capilano University IDEA program and the global Society for Experiential Graphic Design (SEGD). She has been a juror for national competitions in graphic design, advertising and photography and has been invited to speak internationally on topics such as Storytelling in the Landscape and Branded Environments.
Susan is proud of her role as creative director and design mentor, nurturing and encouraging the team in the creation and execution of bold and beautiful ideas. She is currently engaged in PhD research on design practice and process as a means of intercultural reconciliation at Simon Fraser University.
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Scot is the ultimate wayfinding and exhibit design hybrid. With a Masters of Architecture from UBC and more than two decades worth of experience in communication, environmental graphic and exhibit design, Scot is a leader at Lost & Found and in the design community. For the last twenty-two years, Scot has led projects in strategic planning and interpretive experience design, including work in Nome, Alaska, Fort Calgary, UBC Rare Books and Special Collections, Museum of Vancouver, and currently, the Royal BC Museum.
Scot’s passion for detail in design and design management is blended with humour and a self-deprecating wit. Knowing that every aspect of a space communicates—Scot’s experience positions him to offer consistent and multi-dimensional expression of a message, story, or identity. Scot has a passion for asking challenging questions about purpose, content and goals. A believer in creating relevant and engaging cultural experiences, Scot presented Designing Museums for People Who Hate Museums to the Canadian Museum Association. Most recently, he presented his paper on Decolonizing Design in Bologna, Italy, at the International Federation of Design Educators Conference, in 2022.Scot is a natural leader and educator, and our clients and his students will attest. In addition to his on-going design practice at Lost & Found, Scot has been an instructor and department chair of Langara College’s Design Formation program, since it was created in 2007. He has also taught design at Emily Carr University of Art and Design and Bellingham’s Western Washington University. He is currently an instructor of design at Langara College in the Design Formation Program.
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With a diverse background as a playwright, grade school teacher, and an internationally-recognized illustrator, Ben combines sensitivity to visual storytelling with world class typographic form. His work on projects from exhibition design to wayfinding shapes user experience through beautiful and practical design thinking. Ben has worked with the Lost & Found team since 2016 on projects from brand development, to exhibition design, wayfinding strategy and standards. A graduate of the rigorous IDEA Program at Capilano University, his nostalgic fondness for early 20th century design infuses historical inspiration into contemporary contexts. Ben loves design for its ability to elevate experiences beyond the mundane and to harness aesthetics in purposeful ways.
Ben’s work in interpretive design for UBC’s Library, Beatty Biodiversity Museum, UBC Museum of the Earth, and Fort Calgary National Historic site have pushed Lost & Found into centre stage locally and internationally. His brand design and signage for the Peruvian “Rueda de Lima,” as well as craft dining experiences at University of Victoria are among recent successes with Lost & Found.
Ben is undeniably the best-dressed, and arguably, the most pleasant morning person in our studio. Frequently attired in bespoke sports jacket and tie, we are continually inspired to raise our sartorial bar.
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Ethan is a designer with a strong foundation in brand, marketing, and experiential graphic design. Since joining Lost & Found, he has contributed to a range of projects that integrate visual identity, interpretive storytelling, and wayfinding within the built environment. His work includes the development of cohesive branding systems, environmental graphics, and narrative-driven design elements that connect people more meaningfully to place.
With a background that spans agency and studio practice, Ethan brings a thoughtful and iterative approach to design, balancing conceptual exploration with careful execution. He is particularly interested in how graphic language and material expression can work together to create engaging, layered experiences—whether through signage, murals, or interactive elements.
Ethan’s work has been recognized by the Advertising & Design Club of Canada (ADCC) and the Association of Registered Graphic Designers (RGD), including an ADCC Silver Medal for Graphic Design and an RGD Award for Packaging Design.
Curious, detail-oriented, and highly skilled in both digital and hand-drawn media, Ethan is always exploring new ways to push creative boundaries and refine design solutions. He is also an accomplished illustrator, with a distinctive voice as a comic book artist that informs his approach to storytelling and visual composition.
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Elias brings a thoughtful and rigorous approach to design, with a strong focus on how graphic communication performs within real-world environments. His work spans wayfinding audits, sign location planning, branded environments, and signage systems, where he combines conceptual clarity with technical precision to deliver solutions that are both functional and expressive.
At Lost & Found, he has contributed to projects that centre cultural storytelling and placemaking, working closely with clients, communities, and collaborators to translate layered narratives into meaningful spatial experiences. His experience includes the development of interpretive installations that foreground Indigenous histories, languages, and living cultures—ensuring that stories are conveyed with clarity, respect, and impact within public space.
With a background in brand design and art direction, Elias is adept at carrying ideas from early concept through to detailed implementation across multiple platforms. A graduate of the Wilson School of Design, his work has been recognized by Applied Arts Magazine, the Association of Registered Graphic Designers, Design Professionals of Canada, and the Advertising & Design Club of Canada.
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A project juggler and bid wizard, Kristina works behind the scenes to support our vision and keep the designers and pup hydrated and happy.
Multitasking is her second language. She manages resources, tracks projects and deadlines, and creates clever web copy and conversation to ensure that both the Lost & Found team and clients are satisfied.
Kristina is a writer, editor, and project manager who focuses on turning ideas into opportunities. She leads the development of proposals and client-facing content, helping articulate value, sharpen messaging, and support new business development.
She is a proud polymath—a news nerd with a passion for politics, a fashion hound newly interested in thrifting, and a baker always willing to try something new.
She is also the first face to greet you at L&F HQ.
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Short and sweet, Jasper is a master of ‘puppy eyes’ and treat acquisition. Known for his discernment, he may or may not welcome your office entry but is always attentive and doting to Lost & Found’s principal (a bit of a sycophant truth be told).
AWARDS AND RECOGNITION
Global SEGD Design Award, Placemaking
Canadian Museums Association Award for Outstanding Achievement (awarded to the project team which was led by the Tahltan Nation and UBC MOA)
IOC - International Olympic Committee Prix Olympia Winter Games, Bronze Medal (with Canada Post)
Governor General’s History Award for Excellence in Museums (awarded to the project team which included Museum of Vancouver (MOV), Museum of Anthropology (MOA) at UBC, Musqueam First Nation, and Susan Roy from the University of Waterloo)
Western Museums Association Charles Redd Center for Western Studies Award for Exhibition Excellence (awarded to the project team)
CMA Michael M. Ames Prize for Innovative Museum Anthropology (awarded to the project team)
Canadian Historical Association Public History Prize (awarded to the project team)
Applied Arts Design Award, Environmental Signage
Canadian Regional Design, Best in Category, Environmental Signage
Applied Arts Design Awards, Environmental Graphic Design
Global SEGD Design Award, Experiential Graphic Design
Global Society of Experiential Graphic Design Award, UBC Donor Recognition ‘start an evolution’ Interactive Installation
Global Society of Experiential Graphic Design Award Finalist, Pop-up Pollinator Park Mural
UBC Donor Recognition ‘start an evolution’ Interactive Installation Applied Arts Design Awards
“The City Before the City” Exhibit Design—Governor General’s History Award for Excellence in Museums
AIBC Lieutenant-Governor of British Columbia Medal Recipient, Buchanan Courtyard Renew, UBC Faculty of Arts
Society for Environmental Graphic Design, Global Design Merit Award
AIBC Emerging Firm Award
2006 Graphis North American Design Award: “Feathercraft Folding Kayaks Catalogue