We design wayfinding systems that are easy to understand and feel intuitive to use. We start by learning how people move through a place—where they arrive, what they notice, and where they hesitate. From there, we shape a clear system of sign placement and messaging design that works with the architecture—indoors and out. The result is a wayfinding experience that is a positive expression of our client’s brand. For example, in a hospital zone project, we created clear and accessible messaging in a complex urban site.

We design interpretive experiences that invite people to slow down, notice, and see a place differently. We work with you to shape stories and ideas, then bring them into physical space through materials, graphics, and sequences that people can move through and connect with. Our process is visual and iterative, so you can see how the experience will feel as it develops, while we coordinate the details needed to build it well. In places like Victoria’s Inner Harbour, we explore how landscapes can reveal deeper stories—turning simple encounters into something memorable. The result is an experience that feels engaging and thoughtful, while remaining clear and achievable to deliver.

Experience in supporting Indigenous Host Nations cultural visibility in Vancouver has taught us that reconciliation is not abstract—it is here, now, and about the land and communities around us. Most importantly, we know that reconciliation is our work to do. 

We have seen through experience in designing for parks and museums in this place, that the process of collaborating on design projects can play a role in facilitating and modelling aspects of reconciliation. Be it through listening to the words of others, uncovering shared goals, or discovering personal biases and privileges, when non-Indigenous and members of Host Nations communities work together, important lessons are learned. Our work can support that for your team. 

Walk with us in taking steps that can expand newcomers and settlers' ability to appreciate alternative ways of seeing the world. Learn tangible ways of creating responsible and reciprocal environments that include Indigenous Peoples. The process itself is different than the design outcome, but almost always of greater value.

Strong brands are built through shaping clear messages and expressing them uniquely to connect to real people. Lost & Found’s roots in graphic design, logo design, and typography, and illustration blend with architectural expertise. We are dedicated to building design solutions that tell our clients’ story today and for the future. In creating brands for places and spaces, we research competition, trends, technology, materials, and media, to determine the best conceptual path and strategic framework for our client’s message. Creating and applying a brand look and feel across a wide variety of media is an essential part of what Lost & Found is all about. The work comes alive as in our recent work in Steveston’s harbour.

Signage guidelines provide clear and actionable instructions for future planning. They contain flexible signage designs that can be tailored as required to suit a future need, indicating scale, position, materiality, graphic quality, illumination, and method of mounting. Guidelines reflect a project’s brand, achitecture, and are supported by a review of signage bylaws. Lost & Found prepares guidelines for cities—to implement in the public realm and support affordable ways to add building and directional signage to civic destinations, such as libraries, parks, and community centres. In addition, our guidelines for commercial properties support developers, leasing agents and prospective tenants in planning and negotiating what is possible and permitted for any particular Commercial Retail Unit.